Frequently Asked Questions

Welcome to the Lucent Lagoon FAQ page. We’ve gathered answers to some of the most common questions we receive about our brand, our products, and how to care for them. Our goal is to make your experience with us as seamless and enjoyable as the coastal lifestyle we celebrate.

About Our Collections

What is the inspiration behind Lucent Lagoon?
Our name, Lucent Lagoon, evokes the peaceful radiance and clarity of pristine waters. We are inspired by the timeless beauty of the Australian coastline and its effortless, elegant spirit. Our collections are designed for those who feel a deep connection to the ocean and seek to incorporate its sense of calm and renewal into their everyday lives through considered, sustainable luxury.

Where are the designs from?
The collections you find on lucentlagoon.com are born from a design philosophy that marries modern sophistication with a deep respect for nature. We collaborate with partners who share our commitment to ethical production and premium quality, ensuring every piece reflects the relaxed yet refined aesthetic we believe in.

Sizing & Fit

How do I find my correct size?
We want you to find the perfect fit. For detailed guidance, please refer to our comprehensive Size Chart page. There, you will find specific measurements for both our Swimwear and Ready-to-Wear collections, along with simple instructions on how to measure your bust, waist, and hips at home.

Do the swimwear styles fit the same as the ready-to-wear?
While our sizing is consistent across collections, the fit can vary depending on the style and fabric. A one-piece swimsuit will naturally fit differently than a floaty dress. We always recommend checking the specific size chart for the category you are interested in and reading the product descriptions for any notes on fit, such as whether a style runs true to size, small, or large.

I am between sizes. What should I do?
If your measurements fall between two sizes, your personal preference for fit will guide you. For bottoms and ready-to-wear items like dresses, if you prefer a more relaxed fit, we suggest sizing up. For tops and swimwear, consider the style’s features—if it has adjustability like tie-sides or straps, you might prefer your usual size. Reading customer reviews can also offer valuable insights.

Product Care & Materials

What materials are used in your collections?
We are committed to responsible luxury. Our pieces are crafted from high-quality, sustainable materials. This includes innovative fabrics like ECONYL®, a regenerated nylon made from recovered ocean waste such as fishing nets and other nylon offcuts. We believe in creating beautiful garments that have a lighter impact on the planet.

How should I care for my Lucent Lagoon pieces to make them last?
To ensure the longevity and beauty of your garments, we always recommend following the care instructions on the individual product’s sewn-in label. As a general rule for our premium fabrics, we suggest:

• Rinsing your swimwear in cold water after use to remove chlorine, salt, and oils.
• Hand washing in cold water with a gentle detergent is the best way to preserve the fabric’s color and elasticity.
• Avoiding harsh chemicals, bleach, and fabric softeners.
• Laying your items flat to dry in the shade, away from direct sunlight, and never putting them in a tumble dryer.

Are the materials eco-friendly?
Yes, sustainability is at the heart of what we do. Our core collections utilize regenerated and recyclable materials. By choosing pieces from lucentlagoon.com, you are supporting a move towards a cleaner, more circular fashion industry and helping to reduce waste in our oceans.

Orders & Payments

Can I modify or cancel my order after it has been placed?
We process orders very quickly to ensure they reach you as soon as possible. Consequently, we are unable to make changes or cancel an order once it has been confirmed. Please review your order carefully before completing your purchase.

Is it safe to use my credit card on your site?
Absolutely. The security of your personal information is our priority. Our website uses industry-standard SSL encryption to protect all data transmitted during the checkout process, ensuring your payment details are handled securely.

What payment methods do you accept?
We accept a variety of secure payment methods to make your shopping experience convenient. This typically includes all major credit cards (Visa, MasterCard, American Express) as well as popular digital wallet options like Apple Pay and Google Pay. Available methods will be displayed at the checkout.

General

Are the items on your site the same as those on other retailers?
lucentLagoon.com is a dedicated destination, and we take pride in offering a carefully curated selection. For specific inquiries about product lines and exclusivity, we encourage you to explore the collections on our site.

How can I get more information if my question isn’t answered here?
We’re always happy to help. For any other questions, we invite you to reach out through the contact form on our website. Our team is dedicated to providing you with the support you need.